Frequently asked questions
- What is Tele-neurology and how does it work?
Tele-neurology utilizes audio-video technology to provide neurology care in remote locations. The neurologist will remotely login and provide consultation for the patients.
- Does remote hospital need special equipment to start tele-neurology?
Typically the remote hospital will lease the robot from a company (CNS can help you with suggestions). At times, remote hospital IT staff may already have solutions to this, and be able to use the existing technology.
- What special training is required of the staff?
CNS will work with individual hospital and train nursing staff about the expectations. CNS will also work with physician staff about the process and train them as needed. Entire process of consulting the tele-neurologist provider to doing the consult and the daily inpatient rounds will be seamless. We want the experience to be as good as it is in-person.
- What are the benefits of tele-neurology?
For patients, they get to see the neurologists right away without need to travel. Families do not need to travel either. Patients are treated at their local hospitals.
For providers, they get to talk to on-call neurologist and they are deeply involved in the care of the patients. CNS provider will call the hospitalist to update on the patient on a regular basis.
For hospitals, they will get to keep the patients and the downstream revenue. Hospitals are able to get stroke certification and are able to serve the community better.
- What are drawbacks of tele-neurology?
There is limited physical exam with tele-neurology. Although most of the acute neurological patients can be cared for, but some patients does need in-person neurology care, and those patients need to be transferred out.
Tele-neurology rely on technology, and if there is poor connection, it can affect the operation.
- Do you contract with insurance companies?
CNS contracts directly with hospitals, and lets hospital bill the provider notes to offset the cost for the tele-neurology contract. CNS will work diligently with hospital credentialing team and make sure the paper work is complete.
- What all neurological conditions you can treat?
CNS providers can treat most common neurological conditions remotely, but there may be some patients who will need to be transferred out. For example, if patient needs mechanical thrombectomy, or hemicraniectomy or nerve conduction studies or prolonged EEG monitoring.
- Can you read EEGs?
CNS can read routine EEGs, and can provide you the report within 24 hours.
- Do you provide outpatient neurology services?
CNS do not have any outpatient neurology services as of now, but we will bring it in near future. We will update the hospitals when we have resources to cover the outpatient services.
- Whom should we contact if there is any issues with CNS?
You can connect with the administrative personnel through the contact us section or work with your point of contact to CNS.